Frequently Asked Questions

Everything you need to know about shopping with Wax London.

Where does Wax London ship to?

We offer worldwide shipping. Delivery times vary by region, with standard UK shipping typically taking 2-3 business days and international orders taking 5-10 business days.

What is your return policy?

We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I care for my Whiting Overshirt?

To maintain the quality of our signature overshirts, we recommend a cool wash at 30 degrees and hanging to dry. Avoid tumble drying to preserve the fabric's integrity and fit.

Do you offer exchanges?

Currently, we do not offer direct exchanges. If you require a different size or color, please return your original item for a refund and place a new order on our website.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Is your packaging sustainable?

Yes, we are committed to reducing our environmental impact. Our shipping mailers are made from recycled materials and are fully recyclable.