Returns & Exchanges
We want you to be completely satisfied with your Wax London purchase, which is why we offer a 28-day return period for all items in their original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our global community.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in a resellable condition.
Ship the Parcel
Generate and print your prepaid shipping label from the portal, then drop off your package at the nearest authorized collection point.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing